Support
If you need help you can contact us via the methods listed below. Please note that we prefer to be contacted via email. We cannot be contacted via phone.
Frequently Asked Questions
Why isn't the service free?
We are a very small academically-minded company. It would be nice if someone were to buy out the service for public use, but to date this is not something the Danish government or foundations have been interested in. Even if we had the whole market, we would need to require subscriptions. We cannot live off of advertisements - we've learned that the hard way with other services.
Other languages?
Comma and grammar proofing tools for other languages is something that we work on in our spare time, but we cannot offer a specific timeframe. So far, we have comma checking for English, German and Danish, spellchecking for German and Danish, and grammar proofing for Danish.
Service out of order?
Firstly, check in Options whether you have disabled a bunch of error types. If that isn't the cause, please contact us with an example sentence and information about what is misbehaving.
Administrating your subscription?
You can administrate and cancel your subscription from PayPal. You'll find a link to a search of active subscriptions in your profile.
Disable built-in spelling and grammar checkers
When using the add-in for Microsoft Word, Microsoft Outlook, Adobe InDesign, Google Docs, or others, we recommend disabling the built-in spelling and grammar checkers. Their red/wavy underlines and suggestions have nothing to do with our service or suggestions, and unfortunately our add-ins cannot suppress the built-in checkers for you.
Microsoft Word
In Word, both desktop and online, this is done via the language changer at the bottom of the document's window, though the interfaces look slightly different. Look for something similar to:
Google Docs
In Google Docs, this is done via the Tools menu, then "Spelling and Grammar", then disable both "Show spelling suggestions" and "Show grammar suggestions". Look for something similar to:
RetMig
Kommaforslag
Commatizer
Kommatroll